We're straight up about how we handle your info
Last Updated: November 6, 2025
Privacy matters. When you're trusting us with your prized European ride or classic beauty, you deserve to know exactly what we do with your personal details.
We've been working on luxury vehicles since 2003, and honestly, we treat your data the same way we treat a vintage Porsche 911 - with respect, care, and proper security measures. No shady stuff, no selling your info to random marketing companies. Just straight talk about what info we need to keep your car running smooth and your experience with us top-notch.
When you book an appointment or reach out to us, we'll need the basics:
Pretty standard stuff - nothing we wouldn't ask you face-to-face at the shop.
To do our job right, we keep records about your vehicle:
This helps us track warranty info, know what's been done before, and basically not repeat work or miss something important.
When it's time to settle up:
We use industry-standard payment processors, so your financial info isn't sitting on our servers gathering dust.
Like most websites, we collect some technical stuff automatically:
This helps us figure out what's working and what's not on the website. If everyone's bouncing off the services page, we know we gotta fix something.
We're not gonna beat around the bush. Here's what we do with your information:
Schedule appointments, perform repairs, order parts, contact you about your vehicle, send estimates and invoices. You know, the actual work stuff.
Keep track of what we've done to your car so we can provide better service next time and catch potential issues before they become expensive problems.
Send you service reminders (like "hey, your oil's probably due"), updates about your current repair, or let you know when that hard-to-find part finally shows up.
Analyze what services are most popular, what issues come up frequently, and how we can do better. Makes us sharper at what we do.
Sometimes we gotta keep records for warranty claims, insurance purposes, or legal compliance. It's just part of running a legit business.
Occasionally send you info about special offers or new services. But only if you're cool with it - you can opt out anytime, no hard feelings.
We take security seriously - same way we'd secure your keys when your car's in our shop:
That said, no system is 100% bulletproof. We do our absolute best, but if something ever did happen, we'd let you know right away and handle it properly.
Yeah, we use cookies on the website. Here's the deal:
These keep the website functioning. They remember stuff like items in your cart or whether you're logged into our appointment system. Can't really turn these off without breaking things.
Help us understand how people use the site. We use this to make improvements. They're anonymous - we don't know it's specifically YOU clicking around, just that someone is.
Remember your choices like language preferences or if you've dismissed certain notifications. Makes your experience smoother on repeat visits.
Most browsers let you control cookies through settings. You can usually find this in the privacy or security section. Just know that blocking all cookies might make some parts of the site wonky.
We're not an island. Sometimes we need to work with other companies to deliver our services. Here's who might see some of your info:
| Service Provider | What They Do | What They See |
|---|---|---|
| Payment Processors | Handle credit card transactions | Payment info, billing address |
| Email Service | Send appointment confirmations, invoices | Email address, name |
| Scheduling Software | Manage appointments and bookings | Contact info, appointment details |
| Analytics Tools | Track website usage patterns | Anonymous usage data |
| Cloud Storage | Store data and backups securely | Encrypted data backups |
All these companies are required to keep your info confidential and use it only for the specific service they're providing us. We don't just hand your data out willy-nilly.
It's your info, so you've got some say in what happens with it:
Wanna know what info we have on you? Just ask. We'll show you what's in your file.
If something's wrong or outdated, let us know and we'll fix it. Wrong phone number? We'll update it.
Want us to delete your info? We can do that, though we might need to keep some stuff for legal or warranty reasons.
Don't want promotional emails? Click unsubscribe in any email or tell us directly. No questions asked.
Need a copy of your service history or records? We can provide that in a readable format.
Don't like how we're using your data for something? Let us know and we'll discuss alternatives.
We don't keep stuff forever. Here's generally how long we hold onto different types of data:
After these periods, we either delete the data or anonymize it so it can't be traced back to you personally.
Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If you're a parent and think your kid has given us their info somehow, let us know and we'll delete it right away.
Realistically, most folks bringing in their European luxury cars for service are adults, but we wanted to be clear on this point.
We're based in Vancouver, BC, but some of our service providers might store data on servers in other countries (like the US). When this happens, we make sure those providers follow proper data protection standards.
If you're outside Canada and using our services, your info might be transferred to and stored in Canada, where our data protection laws apply.
Sometimes we gotta update this policy - maybe because laws change, we add new services, or we find better ways to do things.
When we make significant changes, we'll let you know by email or by posting a notice on the website. The "Last Updated" date at the top will always reflect when the most recent changes were made.
We'd recommend checking back here once in a while if you're curious about any updates. We're not gonna pull any fast ones on you.
Look, this is a lot of legal stuff. If you've got questions, concerns, or just wanna chat about how we handle your info, we're here: